Order Processing
At Sienna Ware, we strive to process your orders as quickly as possible. Once your order is placed and payment is confirmed, our team begins preparing your items for shipment. Please note that order processing times may vary depending on product availability and order volume.
Packaging
We take great care in packaging your items securely to ensure they arrive in excellent condition. Our packaging materials are chosen to protect your purchase during transit while also being mindful of environmental impact.
Shipping Methods
We partner with reliable courier services worldwide to deliver your order safely to your doorstep. You will receive a confirmation email with tracking information once your package has been dispatched, so you can monitor its progress.
Shipping Costs
Shipping fees are calculated based on the destination and the size or weight of your order. These costs will be clearly displayed at checkout before you complete your purchase.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us immediately at [email protected] with your order details and any relevant photos. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory solution.
Changes to Shipping Information
If you need to update your shipping address or other details after placing an order, please contact us as soon as possible at [email protected]. While we will do our best to accommodate changes, we cannot guarantee modifications once the order has entered the shipping process.
International Shipping
Sienna Ware operates worldwide, and we are committed to providing a smooth shipping experience for our international customers. Please be aware that customs duties, taxes, or import fees may apply depending on your country’s regulations, and these charges are the responsibility of the recipient.
Contact Us
For any questions or concerns about your shipment or our shipping policy, please reach out to us at [email protected]. We are here to assist you and ensure your shopping experience is seamless and enjoyable.