At Sienna Ware, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward returns and refunds process.
Returns
You may return eligible items within 14 calendar days from the date of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please contact our customer support at [email protected] to initiate a return and receive instructions on how to send the item back.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and issued via the original payment method.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. We will clearly specify any such items on the product page.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery at [email protected] with your order details and photos of the issue. We will arrange for a replacement or refund promptly.
Shipping Costs
Shipping fees are non-refundable unless the return is due to our error or a defective product.
If you have any questions about our refunds and returns process, please contact us at [email protected]. We’re here to help!